Engineering

English, German

IT Support Engineer L2 (all Genders)

Linz, Austria

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About the company

CELUM is one of the world's leading providers of file management, product content management and transparent collaboration solutions for marketing teams. With around 100 employees and its established cloud software product CELUM ContentHub, the company has dominated the digital asset management market for 15 years and offers CELUM WorkRooms, a SaaS solution that revolutionizes task, file and share management in marketing teams. More than 900 of the most well-known companies, including Lidl, Pernod Ricard, SKANSKA, SCOTT Sports, CLAAS, 3M, Hipp, FC Bayern Munich, voestalpine or STO Group, are among CELUM's worldwide customers. Owner-managed since its foundation in 1999 and with locations in Vienna, Linz and Munich, CELUM combines start-up spirit with traditional values such as sustainability and the consistent pursuit of long-term goals. The ultra-modern headquarters and software development center in Linz is one of the most spectacular office buildings in the country and combines future-oriented, ecological architecture with traditional, alpine features. CELUM helps its clients emerge victorious in the digital, content-driven competition for customers and enables marketing teams to achieve new levels of effectiveness through transparency in collaboration.

Job Description

  • are the first contact person in support for our customers and partners. 

  • support our customers and partners in finding optimal solutions for their technical issues. 

  • are responsible for analysing, troubleshooting and tracking support requests. 

  • are acting as an interface between customers/partners and internal departments (development and product management teams). 

  • continuously work on improving CELUM’s knowledge base.

Requirements

  • You have completed a technical degree (HTL, University, FH). 

  • You have at least 3 years of experience working on similar positions. 

  • You have good knowledge of Linux (RHEL, CentOS) and Windows. 

  • You have experience with ticketing systems (Jira). 

  • You have know-how of cloud platform technologies (Azure) – as an advantage. 

  • You have strong analytical thinking. 

  • You have the feeling that your English is the cream of the crop, you know we mean the yellow of the egg and you also are fluent in German. 

  • You have a good sense of humor. Please!

Benefits

free parking spaces, quite probably the most beautiful and awesome offices in Austria, minimum annual gross salary of EUR 50, 000 OTE, electric stand-up desks, fully climate-controlled offices, only latest generation hardware to work on, room to personally evolve, time to learn as an expert in your field, opportunities for the conferences and education that YOU want, epic parties, company trips, hikes and sports events, a couple of lakes to chill out in the neighbourhood

We are...

a crazy bunch of people from all over the world who build amazing products, party hard and have a lot of fun at both.

living for appreciation and growth through learning.

able to give and receive constructive feedback and collaborate with others to reach mutually agreeable outcomes.

solving problems and developing efficient solutions.

straight shooters because honesty and boldness are our middle names.

funny, well we try to be, most of the time, kinda. Honestly, we are funny. We swear!

Work With Us

Thank you! We'll be in touch.