Management

English, German

Client Service Director (all Genders)

Vienna, Austria/ Graz, Austria/ Wels, Austria

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About the company

IBM iX – It’s never been a better time to be a creator.

We are a consultancy, digital agency, design studio, and tech company all rolled into one. Our 1,200+ experts in DACH and Croatia guide people, brands, and organisations in an agile and collaborative way: from analysis and concept via business case, design vision, and MVP development to roll-out and operations. We believe “Good Experience is Good Business”. That’s why we put human experiences first in everything we do. Together we help to shape a sustainable future: with digital products, services, and experiences that connect people.

Job Description

  • In your role you are the first contact for our clients in terms of project related or overlapping activities in the collaboration with ecx.io. 

  • In the interest of your clients you lead our assigned project teams and keep track on scope, time and profitability of the projects. 

  • In collaboration with the project teams you evaluate strategies and concepts which lead to the digital success of your clients. 

  • In your role you are responsible for managing and further developing the client accounts. 

  • You support actively our New Business team in preparing and presenting pitches.

Requirements

  • You can demonstrate more than five years experience as consultant, account manager or similar in an (digital) agency and/or as a manager in an international company in the digital transformation. 

  • You have completed an university degree (preferably focus on digital Media/Marketing/IT) or have relevant professional experience in the digital media industry. 

  • You have a confident demeanour and strong communication skills, are dedicated, like to work in a team and have good negotiating skills. 

  • You have already lead various projects in the area of digital transformation. 

  • You gained already experience in the strategy, planning, coordination and operative handling of client accounts in the area of consulting. 

  • You have experience in working with content-management- and commerce-systems (preferably Adobe Marketing Cloud, SAP CX or Sitecore). 

  • Agile Methods like SCRUM aren’t new to you. 

  • You have very good English and German language skills and convincing presentation skills.

Benefits

Coaching, Flexibel Working Hours, Academy & Co., Discount programs, Health & Fitness, Teamevents

Work With Us

Thank you! We'll be in touch.