Operations
English
About the company
As a partner for global brands rolling out and operating digital solutions across their organizations, we offer a broad range of specialized services from hands-on support to rollout- and change management. We achieve hands-on global implementation, successful adoption of digital solutions, acceleration of digital operations, and fast, flexible and immediate relief within multi-national corporate organizations. At ctrl QS we are at the forefront of corporate digital transformation. Located in the heart of Berlin, we work with some of the world’s top global brands in close and trustful relationships. Working with ctrl QS, you will experience a fast paced, service-oriented and dynamic environment, combining the highest professional and quality standards while being part of an agile, collaborative, and multicultural team of about 170 employees from over 40 nations. We are continuously learning and growing, offering careers in a wide variety of directions with the possibility to develop and take on new responsibilities quickly. Our success is based on sustainable and healthy growth and we put our team, values and client experience first.
We are seeking a Senior Business Operations Manager (m/f/d) who is passionate about promoting operational excellence and optimizing business structures in growing environments! As a key member of our team, you will be responsible for driving projects and change, improving processes and implementing effective business practices to support the continued growth and success of our organization. If you are a strategic thinker with experience in business operations design and a track record of success in scaling environments, we encourage you to apply.
Job Description
You create an impactful understanding of the daily operations status quo as the right hand to our COO
You own the operational excellence of our internal systems and processes in a fast-paced and changing client service environment
You build, optimize and roll out business processes and operating models that meet our objectives and ensure compliance
You understand the nuances of change, how it impacts the organization and manage it accordingly
You work with our Managing Directors in strategic execution and proactively address potential issues in terms of quality
You establish KPIs and implement them in various functions and business units
You monitor financial data and propose solutions to improve profitability
You are willing to drive, own and facilitate important planning processes
You communicate internally to ensure maximum transparency & alignment
Requirements
5+ years of relevant experience in the digital services field, including significant experience process and operating model design, optimization and implementation
B2B service experience (agency or consultancy)
Project Management and Change Management skills
Independent and structured with strong expertise in PowerPoint and Excel (command of Tableau or
Power BI is a plus)
Excellent English communication skills, German is a plus
Strong analytical skills and proactive, impact-driven mindset
Ability and willingness to break down complexity into actionable insights
Benefits
Opportunity to Shape, Beautiful office in the heart of Berlin, Fresh fruits, Weekly breakfast in our clubhouse, Yoga classes, Team & company events, Hybrid way of working, Healthy work-life balance, New challenges every day, Free Snacks, Free Coffee, Free mindfulness and body movement sessions, Annual christmas party, Birthday celebrations, Corporate benefits membership, Dog-friendly office, Unlimited access to LinkedIn Learning + Academy in general, Playing corner in case children come over, Buddy program