Communication

English, German

User Community Manager (all Genders)

Vienna, Austria

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About the company

PlanRadar digitalisiert Bau- und Immobilienprojekte in mehr als 60 Ländern weltweit. Als SaaS-Anbieter etablieren wir eine Softwarelösung in einer Branche, welche in den meisten Fällen noch weit hinter den neuesten Technologiestandards zurückliegt. Wir gehen hier gemeinsam mit unserem gesamten Team, unseren Kunden und unseren Partnern neue Wege, um das oft ungenutzte Potenzial durch sofort nutzbare Digitalisierung auszuschöpfen.

Anfang 2022 erhielt PlanRadar 70 Millionen Euro im Zuge einer der größten Finanzierungsrunden im gesamten deutschsprachigen Raum, um die nächste Wachstumsphase unseres Unternehmens einzuleiten. Wir sind ein mehrfach ausgezeichnetes Scale-Up-Unternehmen mit globalen Expansionsplänen und sind auf der Suche nach Experten, die uns helfen, die Bau- und Immobilienbranche nachhaltig zu verändern.

Job Description

  • As our User Community Manager you will be growing and engaging an audience of users and customers both online and offline. You will source a community of advocates and your entrepreneurial mindset will enable you to continuously experiment with technologies, channels and content to drive engagement. 

  • Whilst championing the voice of our customers, your target will be to ensure that future growth is aligned to customer needs. 

  • This is a fantastic opportunity for someone craving ownership and eager to have a huge impact on a fast growing scale-up in the B2B SaaS space! 

  • Establish a PlanRadar user community to inform product development and understand customer sentiment. 

  • Develop online and offline interaction forums to enable best practice sharing and discussions. 

  • Develop a benefits program for the community to encourage participation & identify opportunities to surprise, delight, and show community members appreciation. 

  • Work closely with the Customer Success team to identify and engage with potential advocates. 

  • Distil insights into action points for internal teams. 

  • Develop a community strategy to expand the user group community into an online community that engages prospects and partners. 

  • Moderate, listen and engage regularly with community members, providing them with any support and resources they need. 

  • Measure, analyse, update and track community data. 

  • Provide creative, impactful ideas to add new and innovative perspectives.

Requirements

  • You have experience scaling Community Programs. 

  • You are passionate about being a customer advocate and representing the voice of the customer in the business. 

  • You have excellent interpersonal skills and are a great listener, as well as outstanding written communication skills to encourage audiences to engage. 

  • You have at least 3 years of professional experience in a community manager position in a B2B environment, SaaS is a plus. 

  • You have outstanding operational skills to deliver a diverse portfolio in a fast-paced environment. 

  • Ability to manage time and multiple priorities to execute high quality deliverable. 

  • Experience conducting and analysing consumer and market research is a plus. 

  • You have impeccable spoken and written skills in business English skills, German is a plus.

Benefits

Room for personal and professional development, Challenging and diversified line of action, Working in a fast-growing company, International customers and investors, Motivated and agile team, New Employee Buddy Program, Participation Opportunities, Company Events, Fruit Basket, Free Snacks, Free Coffee

Work With Us

Thank you! We'll be in touch.