Customer Success
English, German
About the company
We’re digitising construction and real estate projects in 60 countries worldwide. As a B2B SaaS provider, we’re bringing a software solution to industries that are vital to the way we all live – yet they’re often behind the curve when it comes to technology. We relish that challenge because when we partner with a client, the impact on their business is larger than they ever imagined.
In January 2022, PlanRadar raised USD 70 million in Series B funding to help launch the next stage of our company’s growth. We’re an award-winning scale-up with big plans for global expansion, and therefore on the hunt for experts in their field who can help us make an impact.
As a vital part of the team, there’s a lot of room for creativity and personal development, with training available to help you reach your full potential. There’s space to test your ideas and to collaborate with your colleagues from other regions and departments. Outside of work, you’ll find a truly supportive environment, with team events, free coffee, breakfast and Friday beers.
PlanRadar promises an inclusive, engaging and exciting place to work. We are inquisitive minds who challenge the status quo, with a drive to change our client's industry for the better. Our people matter the most, and we regularly conduct surveys and implement changes to ensure our benefits and the way we work reflects the culture that we promote. If you're courageous and ready for a new adventure, join PlanRadar!
Job Description
As our Head of Customer Success, you will manage an international and multicultural team. In this role, you are responsible for scaling the Customer Success teams to meet the growing demand alongside with developing the teams, program and processes to the next level and by that helping our existing customers to realize the full potential of our product in their businesses.
This is a fantastic opportunity for motivated and skilled individuals who want to be a key part of a fast-growing scale-up in the B2B SaaS space!
Are responsible for the Customer Success teams and its further development
Analyze and optimize existing processes and implement new ones
Are responsible for target tracking and measurement
You are tracking SLA performance, usage and adoption metrics, and overall customer satisfaction for the teams’ assigned portfolios
Work in close cooperation and exchange with various other teams
Manage to advise, support, and service our customers after the contract has been signed
Are helping the teams to proactively demonstrate the application possibilities of our platform to setup programs to automate
Are helping the teams to maintain and strengthen existing customer relationships
Are the point of contact between technical support and sales
Ensure rapid adoption and enablement of solutions that drive value for the customer
Requirements
You have already gained a minimum of 3 years professional experience as a customer success department head
You are experienced in leading a multicultural team of at least 15 people
You have a proven track record of successfully growing a team while keeping team coherence
You are a strong communicator and a sales talent and lead by example
You have a strong technical understanding and experience with web applications and mobile devices (SaaS experience is an advantage)
You have excellent written and spoken English skills, German is a plus
Your work style is independent and solution-oriented
Our ideal candidate is high self-motivated, ambitious and has a winning attitude
Benefits
Room for personal and professional development, Challenging and diversified line of action, Working in a fast-growing company, International customers and investors, Motivated and agile team, New Employee Buddy Program, Participation Opportunities, Company Events, Fruit Basket, Free Snacks, Free Coffee